Shipping Policy

We are committed to delivering your order quickly, safely, and efficiently.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Estimated delivery time:

• Singapore: 5–12 business days
• International: 7–15 business days

Please note that delivery times are estimates and may vary due to customs, carrier delays, or high demand periods.

Shipping Costs

Shipping fees are calculated at checkout.

We may offer free shipping promotions from time to time.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Please allow a few days for tracking information to update.

Delays

We are not responsible for delays caused by:

• Customs clearance
• Shipping carriers
• Incorrect shipping information provided by the customer

Incorrect Address

If you provide an incorrect or incomplete address, your order may be delayed or returned.

We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the carrier.

If this occurs, please contact the shipping carrier directly.

Contact Us

If you have any questions about your shipment, please contact us:

Email: solvani.help@gmail.com
Response Time: 24–48 business hours