Refund & Return Policy

At our store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, in the same condition that you received it
• The item must be in the original packaging
• You must provide a receipt or proof of purchase

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed within 5–10 business days
• The amount will be refunded to your original payment method

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again
2. Contact your credit card company (it may take some time before your refund is officially posted)
3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, please contact us with:

• Photos of the product
• Order number

Return Shipping

• Customers are responsible for return shipping costs
• Shipping costs are non-refundable

If the item is defective or damaged upon arrival, we will cover the return or replacement.

Non-Returnable Items

Certain items are not eligible for return:

• Used or opened products
• Items damaged by misuse
• Final sale items

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: solvani.help@gmail.com
Response Time: 24–48 business hours